Human Factors — Initial

Regulatory basis

Part-145 145.A.30(e); AMC1 145.A.30(e); AMC1 145.A.35(d)

Each course ships with a compliance table mapping its modules to the AMC/GM paragraphs it addresses. Acceptance of training rests with the receiving organisation under its approved training programme.

Syllabus

1. 1
   General / introduction to Human Factors

   Need to address Human Factors. Statistics. Incidents. ICAO/EASA framework. Scope and limitation.

   Appendix IV §1

   1 h
2. 2
   Safety culture / organisational factors

   Just culture. Reporting culture. Learning culture. Flexible culture. Organisational influences on individual behaviour.

   Appendix IV §2

   1 h
3. 3
   Human error

   Error models and theories. Types of error in maintenance tasks. Implications of errors and recovery. Avoidance and management.

   Appendix IV §3

   1.5 h
4. 4
   Human performance and limitations

   Vision. Hearing. Information processing. Attention and perception. Situational awareness. Memory. Claustrophobia and physical access.

   Appendix IV §4

   1.5 h
5. 5
   Environment

   Peer pressure. Stressors. Time pressure and deadlines. Workload. Shift work. Noise and fumes. Illumination. Climate and temperature. Motion and vibration. Complex systems. Hazards in the workplace. Lack of manpower. Distractions and interruptions.

   Appendix IV §5

   1.5 h
6. 6
   Procedures, information, tools and practices

   Visual inspection. Work logging and recording. Procedure - practice / mismatch / norms. Technical documentation - access and quality. Critical maintenance tasks and error capturing methods (independent inspection, re-inspection, etc.).

   Appendix IV §6

   1.5 h
7. 7
   Communication

   Within and between teams. Work logging and recording. Keeping up to date / currency. Dissemination of information.

   Appendix IV §7

   1 h
8. 8
   Teamwork

   Responsibility. Management, supervision and leadership. Decision making.

   Appendix IV §8

   1 h
9. 9
   Professionalism and integrity

   Personal responsibility. Behavioural attitudes. Assertiveness. Self-confidence and self-discipline. Professional honesty.

   Appendix IV §9

   1 h
10. 10
    Organisation's HF programme

    Reporting errors. Disciplinary policy. Error investigation. Action to address problems. Feedback.

    Appendix IV §10

    1 h
11. 11
    Specific Human Factors topics

    Topics adapted to ASB: complacency on long projects, hand-over between shifts, fatigue management on weekend slots, dual-language work environment.

    Appendix IV §11; ASB tailoring

    2 h
12. EX
    Assessment / exam

    Written assessment to confirm understanding. Pass criterion: ≥75 %.

    AMC1 145.A.30(e)

    1 h

How it works